What are KPI’s?

• They are a scoreboard;
• They are intended to provide a pulse check on the strategic direction of an organization;
• They provide a way to monitor and measure execution;
• Their targets should show a range of values reflecting acceptable and unacceptable performance.

Effective KPI’s

• Are effectively reported;
• Report the performance of one component relative to another;
• Aid in communication and accountability;
• Are predictive;
• Echo the organization’s strategic priorities and goals.